Archive for May, 2009

8 Steps to Successfully Integrate a Business Unit

Friday, May 8th, 2009

In the mid '90s, my company decided to move its International Operations Department from the corporate division to a division of the operating company.The department had resided relatively independently within the corporate division for years.The decision was driven in part by opportunities for systems integration, consolidations and cost savings as ...

Business Process Improvement

Thursday, May 7th, 2009

Business Process Improvement (BPI) is a systematic approach used by many organizations - profit or non-profit, government or private to help optimise its fundamental processes to accomplish far more efficient results. Organisations are turning to process management improvement and enabling technologies to obtain operational excellence. Business Process Improvement advocates are ...

Customer Relationship Managers Are Powerful, But They Need a Supporting Cast

Wednesday, May 6th, 2009

Customer Relationship Managers are powerful players in the remote or inside sales world. These software databases record and store all of the important data on each lead and client for a company. They also track and enable all of the processes used to contact those leads, close sales, and keep ...