Archive for May, 2010

The BPO Management Story

Monday, May 31st, 2010

The BPO firm, like all other business firms, needs a cracking management team. The reigns of the company should be in the hands of people who have a vision, a plan to achieve that and most importantly, the faith in that vision. Many call center firms went haywire despite a ...

What You Should Know When You Are First Promoted!

Sunday, May 30th, 2010

Congratulations, you just received your first management promotion. Depending on your organization, you will be provided with the basic training necessary for you to achieve reasonable success in your new position within an allotted time period. That's right, there is a specific date in the mind of your direct supervisor ...

Don’t Recruit People Based on Experience

Saturday, May 29th, 2010

What do you look for when you're interviewing someone for a job? I'm sure there are many factors that are important to you, and probably experience is one of them.A job applicant's previous work experience is often used to judge whether they have the capacity to do the new job.Many ...